At Bay Fastening Systems we are committed to helping
you find the right products at the highest quality and
service. Below is information that may help you when
requesting quotes or ordering from us. If you do not
find answers here, please
contact us
and we'll be glad to help.
Security
Pledge
Bay Fastening Systems is committed to respecting your
privacy. In general, you can visit the Bay Fastening
Systems website without revealing any information about
yourself. We do collect information regarding visitors
to our website. Some information is required in order to
process requests for quotes, for example. We analyze
this data for trends and statistics to help us provide
you with a better service.
Privacy Policy
To process your order, we require your name, billing
address, phone number, email address and credit card
information. We use this information to process your
order and, if any questions should arise, to contact you
about your order.
If we need to contact you, we will contact you via
email first. If unsuccessful (or time is critical), we
will try to contact you by phone.
Any information provided by you will be used for Bay
Fastening Systems' purposes only. However, Bay Fastening
Systems may need to provide your name and delivery
address to third parties that are involved in the
processing of your order uses for delivering specific
services to you (for example, the financial institution
that issued your credit card or the courier that
delivers your order).
Your information will not be shared with individual
or other companies (such as direct mail organizations or
other third parties) unless required by law.
There are times when we may request information from
you, such as your, name, address and e-mail address.
When additional information is requested, we will try to
let you know at the time of collection how we intend to
use the personal information you provide, such as
respond to your inquiry, accept an order, conduct a
survey or allow you to access specific information such
as account information, etc. We do our best to maintain
the accuracy of any personal information you do supply
to us.
You can help Bay Fastening Systems update and
maintain the accuracy of any personal information you
supply by notifying Bay Fastening Systems of any changes
to your address, title, phone number or e-mail address.
Requesting a Quote
Requests for quotes on manufacturers' products we carry
are easy to send to us through our RFQ system on our
website. It's simple to use, just browse or search for
the product(s) you are looking for, select the detail
pages of the product, and click on "Send RFQ" at the top
right-hand side of the page. A simple to use form will
appear prompting you to enter the following information:
- Name
- Company
- Phone Number
- Email
- Message (specific instructions or details you'd
like us to know about your request)
Click on the "Continue Browsing" button if you would
like to review other products and add them to your RFQ,
or click on the "Go" button to finalize and send your
RFQ to us.
Bay Fastening Systems will respond via email or by
phone to your RFQ within 48 hrs.
Payment
Methods & Information
Payment Methods
When placing a phone order, Bay Fastening Systems
accepts the following methods of payment:
- Visa
- MasterCard
- American Express
- Company Check/Money Order
- Wire Transfers
We do not accept Discover or other payment methods not
listed above.
Please be sure to provide your exact billing address
and telephone number that your credit card has on file
for you - this will ensure no delays in processing your
order.
You will be asked to provide the Credit Card
Verification Number when ordering. The verification
number is a 3 or 4 digit number printed on the back of
your card to the right side of the signature area. It
helps protect against credit card theft by individuals
who don't possess the physical card.
Wire Transfers
North Fork Bank
442 Hillside Avenue
Williston Park, NY, USA 11596
www.northforkbank.com
Phone: 516-742-8900
Fax: 516-742-8902
Account Number: 2364-04443-4
Routing Number: 021407912
Credit Extension Purchases
Bay Fastening Systems extends credit options to those
who apply for Net 30 Day Accounts. In order to qualify
for credit with Bay Fastening Systems you must:
- Provide the name of your Company and full
mailing/shipping address
- Indicate type of business organization with
Federal Identification number
- Provide full Banking information, including
address phone & fax numbers.
- Include 3 Trade references, including contact
name, address, phone, fax & e-mail(if available)
- Applications normally take 3-5 business days.
Shipping &
Handling
Warehouse Locations
Bay Fastening Systems operates a warehouse in Garden
City Park, New York in central Long Island approximately
30 minutes east of New York City. In addition, we have a
full network of suppliers across the country that can
drop ship items to our customers. This however differs
from Manufacturer to Manufacturer, please inquire at the
time of your order if drop shipping is available for the
products you require.
Shipping Methods
We use the following methods of shipping to deliver
packages to our customers.
- UPS Domestic & International Ground & Air
Services
- FEDEX Domestic & International Ground & Air
Services
- DHL Domestic & International Ground & Air
Services
- LTL Ground service with the Carrier of your
choice.
- Local delivery with private delivery services
Shipping Rates
As always at Bay Fastening Systems we are continually
looking at every process possible that will enable us to
deliver products to you with a wide amount of choices.
Bay Fastening Shipping charges depend upon the weight
of the product & the chosen method of shipment. The
invoice containing this information can be faxed or
e-mailed to you upon request, the day the material is
shipped.
Ordering Information
Status Levels
Security Check
Your order is queued in our system and is waiting to be
processed. This means that we are carrying out a routine
security check to verify that the account details you
have supplied are valid. This may take up to 48-72 hours
to process depending on your chosen delivery method.
Order Placed
Your order has been entered into our system following
successful security clearance and is waiting for all
stock to become available.
Goods Allocated
Some or all of your items have now been sourced from one
or more of our available dispatch points. If all items
have been allocated then a Confirmed Ship Date should
follow shortly.
Stock Warning
Some or all of your items are out of stock/discontinued.
This will potentially delay the shipping of your order.
You should see an email or get a call with an order note
detailing which of your order items encountered
problems. We can be contacted at any time to discuss
expected time for stock allocation and adjustment of
your order based on out of stock items.
Payment Taken
We have successfully taken payment from you and you
should receive confirmation of this by email, phone, or
fax. At that time we will also include Confirmed
Shipping Dates for each item. This may vary depending on
the warehouse responsible for shipping your goods, or
stock available.
Payment Error
During the process of charging your credit card or
processing other forms of payment, we were unable to
obtain an authorization. You will receive an email,
phone call, or fax with a note informing you of this.
There may be a number of reasons, please call us for
additional details.
Pick In Progress
The day before your delivery is due (or in some cases
sooner) your order status should advance to 'Pick in
Progress'. This means that your order has entered our
warehouse system and is being picked.
Shipping
Your order has left our warehouse and is being shipped
to you by one of our couriers. You may be able to track
your order using the shipping details provided.
Invoiced
Your order has now been fully dispatched and your
invoice will be sent by Bay Fastening Systems.
Scheduled for Cancel
If you have requested your order to be cancelled (either
by phone or via email) your order status will move to
Cancelled. This means we have acknowledged your request
to cancel the order and your request should be completed
shortly.
Cancelled
Your order has been cancelled.
Order Cut-off Times
Total delivery time is driven by shipping time and
shipment method chosen by the customer. Shipping time is
driven by the time to process the order & product
availability.
Order Cancellations
You may cancel any item that has not entered the
shipping process. Most items enter the shipping process
within two hours of the order being placed.
Returns
In order to return an item you are required to
contact Bay Fastening Systems by Phone, Fax or e-mail,
stating the reason for return. Bay Fastening Systems
will issue a Return Material Authorization( RMA#) noting
the conditions upon which the material purchased can be
returned.
- Reference your purchase order.
- Select Item and Invoice Number
- Select Reason for Return
- Select Required Action
Your return will be accepted and processed through our
Quality department. If the material is received in
acceptable condition (as specified in the RMA), we will
credit you in the manner that your account dictates.
Credit Card orders are always credited to the card
charged, refund checks will be sent within a two to
three week period.
Return Policy
Bay Fastening System's return policy has been created
to make the process easy for you. Please follow the
procedures listed below when returning products to us:
- The quickest way for your return to be processed
is to call Bay Fastening Systems.
- Goods returned will take approximately 3
business days to be processed. Where you have
informed us that you wish to cancel your order in
accordance with our refunds it will also take up to
30 days to process.
- You are obliged by law to take reasonable care
of the goods while they are in your possession. If
you return your goods (unless faulty) or if you have
informed us in writing that you wish to cancel your
order, you should (as applicable) also return or
retain the original packaging, together with all
manuals, warranty cards and all accessories and
documentation provided by the manufacturer.
- Where you return goods to us, you may wish to
consider insuring the goods that you are returning.
We also suggest the use of a carrier that can
provide a 'proof of delivery'.
- Except in the case of faulty or mis-described
goods, shipping back to Bay Fastening Systems is to
be paid by the Customer. Where the goods are faulty
or mis-described, Bay Fastening Systems shall either
collect the goods from you or ask you to return the
goods and refund you the reasonable shipping costs.
- Any customer returning goods which are found not
to be faulty or mis-described shall not be entitled
to a refund of the shipping costs incurred in
sending and returning the goods to Bay Fastening
Systems and may have shipping charges deducted from
any refund owing.
Types of Products and Conditions of Return
- Most items may be returned for refund or
exchange provided we receive them within 30 days of
shipping.
- Where goods are returned as faulty after 30 days
of shipping we reserve the right to return the
product to the manufacturer for repair or
replacement. If this should happen then it is likely
that the repair or replacement could take up to 30
days to process. In some cases we may advise you to
contact the manufacturer directly as they offer
tailored end user warranties and in some cases
on-site replacement and are therefore better placed
to resolve any problems.
- If you request a replacement, we will ship your
replacement after we have processed your returned
product. We will create a credit note for your
account to the value of the item(s) being returned
and a new order will be created by us for the
replacement item(s). No funds will be taken from you
during this process unless express permission has
been given.
